Our Reviews

I was greeted warmly and the attendant was already of the reason for my visit. He explained the process and upon completion of the appointment everything was reviewed with me so I understood exactly what was done on my vehicle.

They were very helpful and did the oil change and tire rotation very quickly.

Always great customer service and a pleasant experience!

I think Lalani is great. You are lucky to have her

Service dept was awesome, friendly and prompt however, parts dept staff was once again rude. It’s not my fault they forgot for the second to refund me $160. Def will go to another parts supplier if needed before I ever go back there.

Friendly people. Steve Carlson was very informative and answered all our questions!

Wonderful

Worked out good on timing and explanation of service Nice to get a car wash also

Good service

Nice job

Oil change and tire rotation took 1.25 hours, not bad. Checked out everything looked fine. Next day drove 10 minutes and warning light came on for the Tire Monitoring System, stayed on. Called dealer, couldn't get in for 6 days. So, had someone come to my house from ANOTHER repair shop and he had to put on a sensor on TMS to "relearn". Took 10 mins. When Bergstrom rotates tires, requirement to reset monitoring - should be an automatic process considering how many tires they rotate. Was so quick to fix, but they couldn't have me come in, check it and reset TMS the next day when it was their fault. Very inconvenient for the customer. Also now question their quality of work. Car is 2025 with 2500 miles on it. Spoke to neighbor had the same TMS issue after Bergstrom rotated tires. Where is the quality control? Where is the customer service?Six days is not acceptable especially for a dealer created problem. Car was fine before taking in, not fine after they work on it, so customer should have option to quickly return for correction.

Everything was awsome

When we bought this car, the salesman said we would get a free oil change. All was fine until the end when the girl said the car wasn't under warranty anymore but you were so good that the oil change would still be covered. Salesman never said there was a time limit. Just made me feel slighted. Promises made should be honored rightly.

Everything about my oil change appt want great. Staff were very friendly and the service to my vehicle was done without delay.

Professional as always

Came in for first oil change and tire rotation on my 2025 GMC Sierra AT4. In and out around an hour. The Service representative was very friendly.

Our overall experience was excellent. Tyler was great to work with.

Were fast, professional, courteous and helpful!

Leilani is the best, she’s always on top of things and one of the main reasons i bring my vehicle there

It was fine.

You rotated my slashed back tire to the front and sent me on my way. If your mechanics don't understand how dangerous that is, they shouldn't be working there.

Excellent service

Na

Sevice advisor was friendly and explained service before leaving

Simple service this time, engine air filter & wiper blades. Completed faster than I thought. The counter person was great.

work always done in a timely manner. Service writer was very understanding of our needs.

Nobody tells you anything because nobody knows what is going on. Very bad at getting answers from anybody. Have to keep bringing my truck back for a very common problem but they can't fix it, becuase they keep guessing instead of finding the correct fix.

Great customer service

Jackson was very friendly and great to work with. He listened to what I wanted and found me the perfect match.

Always a pleasure to receive competent service from the great Bergstrom team!

miss kendra was great to work with

Great team! Great quick service!

Sam is an excellent service advisor. The shuttle service has been very beneficial as well.

Great experience! Very helpful and friendly service reps. They kept me informed and had me on my way in a very timely manner.

Danny was great to work with. Thorough explanations and able to answer each question asked.

Excellent service with a smile.

They were quick with the turnaround of the vehicle. No issues with the paperwork.

L took great care of me

Daniel was very kind and efficient.

Warranty work was completed quickly and efficiently. Only wish I could drop the vehicle off the day I get a check engine light instead of having to schedule an appointment and wait 5 days while the vehicle is under warranty and the work is covered under warranty.

It's always a pleasant experience with friendly service!

I was only there for 30 minutes which I thought was great because it was so fast until I saw the $44 labor charge. I know you’re not paying your mechanics $88/hour. Then you charged a 3% fee for using a credit card. Bergstrom is a million dollar company and it’s sad that you’re going to nickel and dime customers for a few extra dollars. Especially with today’s economic climate. I also had a coupon for a discount based on the age of my vehicle. My car is a 2017 and the coupon said I should get 21% off but she only offered 15%. I had to point out that my car was older and she questioned me, as if I would lie about the age of my vehicle that they just worked on. Just disappointed all around with Bergstrom. I will not be back.

Everything was speedy and professional and the cookies were also good

Very easy to schedule, drop off, and love video telling us what service rep is doing.

I had oil change and tire rotation. Went well.

Was greeted by Nancy who was very informative and pleasant to work with. The service went well and she explained everything as it was my first visit. Thanks for the great service!!

On time and only waited 45 miin.

Great staff

Very timely and good communication

Kendra and the service technician did an excellent job inspecting, communicating with us and taking great care of our vehicle. Thank you very much!

Friendly, helpful service team

Always great service.

Quite a long wait past my appointment time. Staff very friendly and great at explaining process for replacement and repair.

Provided timely service. Answered my questions and repairs were completed in an hour.

Timely and very friendly!

Very prompt service

Great team!!

Fast and friendly service

great service and facility

Very fast service and they washed my truck

Very good

Prompt oil change, also needed cabin filter & another filter; appreciated seeing old filters as they were so dirty! Courteous woman explained my situation & helpful!

Fast and comfortable place to wait

Poor service

Employees are friendly and professional. Get the job done in a timely fashion. Either know the answer to my questions or know where to find the answers for me.

They got me in early and did a great job!

Everything went smooth. Timely and courteous staff.

Good service

Good

Oil change took 2 hours even with an appointment

I made an appointment to have an oil change and tire rotation. I also had other questions regarding a noise coming from the bottom of the car and the service technician was able to diagnose the problem.

Great communication

My vehicle was serviced in the body shop. I was treated with prompt, courteous and professional service from start to finish. My vehicle was ready as promised like new!

Great sevice and friendly staff

This was by far, not my best experience at the dealership. I was not happy about the lack of discretion with my service and felt badly about others in the waiting room who had their diagnosis and cost assessment read out loud in front of everyone - making me uncomfortable personally and likely the recipient of that feedback as well. I have a unique situation in my car - and would have appreciated a more professional, discretionary "call out" in the waiting room. I have been to the dealership in the past with this same situation, and they handled it with far more compassion, support and care. I have made note of this so that I if make future appointments with service coordinators, I'll be more selective in who I schedule with accordingly.

Attended to my tire problem immediately. Very helpful staff

The Service Department and all the people in it are excellent. They took care of me and my car and explained what they did and what may be needed to be done in the future. I have confidence in them.

fixed my issue

Honestly I was very taken back that a car wash was not offered. I go to other Bergstrom dealerships and it’s always just done. If it’s to cold they tell me and give me a coupon for one later. To say well we are selective and we only do certain cars, made me not wanting to come back. Was it because I didn’t have a 100,000 truck? My bet that truck would have been washed. But they wanted change my battery for another 400 dollars, no diagnosis on the state of my battery. AAA does that when I had called them in the past. I was the market to start looking at a new vehicle - it won’t be at this dealership!

I went back to Bergstrom Buick for some warranty work on the Buick Envision,2021. We had purchased the car at another dealership and they had lost their Buick dealership. Bergstrom was very helpful and took care of the problem. However, the part needing repair was not covered under warranty as we thought. We checked with another source about the warranty coverage on this part and found Bergstrom was correct in their diagnosis. They even offered to wash the car for us.

Clean, courteous and professional

Great experience

Accommodating and professional!

The service team at Bergstrom GMC is very polite, curteous and professional. They have excellent communication skills and are very prompt with their service.

Excellent Service as usual, I could not be happier with the service provided by the Bergstrom GMC Dealership in Green Bay, WI.

Dylan V. listened to what features I wanted on my next lease vehicle. From the initial phone call through handing me the keys to my new vehicle Dylan was respectful, courteous, and professional. Staff at the dealership was also friendly, willing to assist, and courteous.

Enjoyed working with Tyler & the Bergstrom team. Fourth vehicle in row that we have purchased have all come from Bergstrom.

Daniel was very courteous and professional in handling our repair.

I brought my car in because the engine light came on along with a Reduced Power warning. I was told that the turbo needed to be replaced and the air cooler charged for a price of $5148. I let my service agent know that I didn't have the money to get it fixed and that I needed time to figure out how I was going to pay it. He still we ahead and ordered parts. Later that night I texted him to not order parts since I didn't have the money to get it fixed. He told me I would have to pay restocking fees. Moving forward I called around thinking I needed a second opinion. I picked the car up a few days later and they did not charge me the restocking fee, just for the diagnostics. I took it to another shop and they fixed the car for $344.20. There was moisture in the engine (I'm not sure what component), they did an oil change, fixed a tire sensor - ALL FOR $344.20. This is a huge difference in price and I'm not sure that I will go back to Bergstrom ever - even for the two oil changes I have prepaid for. It's great to have a machine read a code but thought & problem solving also need to be part of the solution, not just trying to get as much money as possible from you customers.

Everyone was very helpful and found the answers to questions I had on the truck.

Second service I have had and the second time they did not fill the DEF as outlined in the service contract.

It was easy, people were efficient and friendly!!

Everything was handled well and in a timely manner.

I was great working with Adam S and Adam N. That got us exactly what we were looking for and explained everything very clearly. We love our new Buick.

Accommodating

Love the cookies and coffee! The car wash is also a great addition.

I couldn’t be happier with my experience purchasing my new car! In the past, going to a dealership was a daunting task (as a female) due to dishonest salesmen only looking out for themselves rather than the customer. I was pleasantly surprised with how wrong I was this time! Jackson was the salesmen who handled everything for me. He was transparent, friendly, honest and answered any question I had. I didn’t feel pressured to make a decision to purchase a car right away. 10/10 experience that I hope everyone gets to experience!

Everything was good

Very professional and knowledgeable.

I have been having several issues with my Buick, but thankfully Mark at Bergstrom helped me out with this issue. I love my car, but maybe a lemon, so Thanks everyone at Bergstrom helped!

The work you did was very good but about 30 mins after apparently my cam sensor went out I’m not sure if it just randomly went out or if one your your guy hit it while working on my truck. I’m not sure how that would happen but sucks for me. Your work was good I’m happy with it.

I deal with Mitchell and he did an awesome job.

Very helpful, knowledgeable and pleasant to work with!

EXCELLENT

good quick service

They picked up my car while I was at work and brought it back to my work before I was done with work, all was very efficient and relaxed experience

Appointment @ 2:15, truck checked in according to the paperwork @ 2:19. At 3:11, I received an email with the video showing the failed wiring harness. At 4:20 I watched your service technician pull into the service garage & exit my truck. I went looking for Dan the service advisor, no where to be found. After 10 minutes of waiting I approached 2 other advisors & said that’s my truck that appears to be ready. They said Dan left for the day & they couldn’t locate my paperwork or my name in your computer system. Suddenly, Dan appears with said paperwork & disappeared as fast as he showed up. Paperwork was not given to me to review until after I wrote the only check I was carrying. Upon examination of paperwork, I immediately questioned exactly why I was being overcharged by 0.9 hours x 180 per hour when I was actually in your dealership for a total of 2.0 hours. The paperwork shows 1 hour of labor diagnostic charge & 1.9 hours of additional labor plus the part when in fact I was only there for a total of 2.0 hours. The technician who checked me out said he didn’t know why I was being overcharged. He offered me a $100 credit for next time, when in fact that amount is not correct. 0.9 hours @ 180/hour is 162, not 100. The truck appears to be fixed, but I don’t care to be overcharged & lied to at all. I really don’t think John Bergstrom would have intended his company to be run in such a dishonest manner. Take care of the customer, or someone else will. What will you do?

I've been having my 2023 GMC Sierra 1500 serviced at Bergstrom Buick GMC in Green Bay almost since I bought it. I always receive prompt, friendly and excellent service!

Fantastic Experience

Working with Leilani is always a great experience. My vehicle was ready within an hour.

Great, quick easy and polite. Even washed my vehicle

Fast response and got the car I wanted. Hoping when it comes time for servicing that the experience and responsiveness is great also. (my past experience with dealerships (not yours) is that once you buy the vehicle, the service goes downhill. That is why I left the previous 2 dealerships that I brought brand new vehicles from. Hoping that is not the case here and that you can maintain a high level of service and responsiveness.)

All employees treated us wit respect and listened to what we wanted

I went into the dealership not planning on buying a new vehichle. I walked out with a new truck and more importantly feeling good about my purchase. I spent a long time talking to my salesman about what I was looking for. He managed to find me exactly what I was looking for already built.

Very polite and knowledgeable Talk about what’s happening now And future

Everyone was very knowledgeable and the buying process was very simple. Jackson and Chad did a great job.

Kendra in service was very accommodating Fast LOF turnaround Clean facility Great cookies !

Bergstrom was able to diagnose the issues that I was having with my Buick Enclave and fixed them to my satisfaction. .

Oil change was timely, a concern I had was successfully addressed, and questions for the product specialist were answered. Thank you!

Easy to schedule, friendly staff and a very nice waiting area.

Gr8 Service as always!

It is hard to give 5 stars because this was the third time in three weeks that I was in the repair shop. Then when I went to buy the new vehicle, I was given less for my vehicle because it was in the shop so much. Too bad all tires were fixed the first week, then I could give a 5 star.