741 Reviews Found
Business Response
John, thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Oil change on a Sat. PM. Was very professionally done &: timely! The woman attendant was very polite, kind & I appreciated the car wash !
Sheridah Y.
GREEN BAY
Business Response
Sheridah, thank you for your kind review; we are happy to pass along your comments to the team here at Bergstrom Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was quoted one price and was charged another. I pointed it out to the person checking me out but was still charged more. The quoted price is also what is on the GM rewards site. I had floor mats installed and he just placed them over the regular ones so the don’t fit quite right. Also, I asked the cashier about using my reward points to pay for service and she said I can only use points to purchase a new vehicle, which is incorrect per the website. Your sales guy also told me this, which led to me losing out on using my $1000 in reward points. I can’t say I’m happy which the service or lack of knowledge on any level.
Rachael C.
Two Rivers
Business Response
Rachael, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 201-5453 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Happy car tires are fixed! Happy I got cookies!
Roberta R.
GREEN BAY
Business Response
Roberta, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly and sharp staff. No issues with vehicle after service. Thank you for helping me keep my ride running strong!
Matt M.
green bay
Business Response
Matt, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
New experience for me as I have always done my own minor maintenance on my vehicles. This is the first time I have brought in a vehicle for an oil change and I am impressed with the experience
Bryan B.
De Pere
Business Response
Bryan, we want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Fixed what needed fixing but I think the oil should have been cleaned up when we had it changed so we didn’t have an oil smell every time we ran the car
Todd R.
De pere
Business Response
Todd, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
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Business Response
Curtis, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
My service advisor kept me informed on the status of my vehicle and once it was complete he gave me a summary of the work complete
Joel C.
DE PERE
Business Response
Joel, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!
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Confirmed Service Customer
Great service, just would like to see some new Cadillac's in the showroom.
Don P.
MARIBEL
Business Response
Don, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I was frustrated having to get a new 70K vehicle serviced so soon (1200 miles) but Bergstrom did their best to get my truck diagnosed, fixed, and return to me ASAP. They did their best to minimize my frustrations. (With GM NOT with Bergstrom). Leilanni was a big help keeping me informed of the status of my truck and made sure I had a loaner as my truck spent 4-5 days at the Dealership..
Scott T.
DE PERE
Business Response
Scott, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
For the most part everything was OK, we never received a receipt for the work that was completed, I was told it would be emailed?
Scott T.
De Pere
Business Response
Scott, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (844) 201-5453 so we can work towards a resolution.
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Confirmed Service Customer
Emily and the rest of the crew are so nice, professional and timely, that's why I come there to get my oil change even though I can get it cheaper elsewhere, but the service is excellent and I get a free car wash which is great. Love Sharon Harper
Sharon H.
GREEN BAY
Business Response
Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Bergstrom Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
got a oil change and rotate tires. all good and people all nice
James N.
Suring
Business Response
James, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Staff is always helpful and considerate. Work is done timely.
Mary D.
Green Bay
Business Response
Thank you for choosing Bergstrom Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I am always happy with the service I receive.
Barb S.
GREEN BAY
Business Response
Barb, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
great service and staff. one problem i paid for maintenance package and tires were not rotated due to low miles. I think I should get some kind of compensation or credit for not having a service I paid for
Gary S.
Green Bay
Business Response
Gary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
We’re old and they treated us like royalty
Delores B.
ASHWAUBENON
Business Response
Delores, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Cole, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Lara, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!