776 Reviews Found
Confirmed Service Customer
The service is usually very good as is the waiting lounge with coffee, cookies and beverages. The cellphone updates with videos and explanations along with pricing and options given was very impressive and helpful. The staff is usually very good about communicating with the customers when their vehicle is ready. However, in my situation, I was left in the waiting room for a very long time until I went to find someone, only to find out that the person had left for the day and my car had been sitting outside for quite awhile. I was told by another employee that no information had been given to her when my person left. This may just be me but I’m getting tired of hearing ‘My pleasure’ for every little thing. Also ‘perfect’ . I was told ‘Perfect’ once when i simply exited the car. It seems like in this technical age that more personal choices could be offered and trusted that feel natural. I find that business communications are getting too easily robotic and that feels cold and impersonal . Responses from human beings could be more natural.It would help employees to work with themselves rather than parroting and I think that the customer would feel less of a product but more of a human being.
Glenn K.
LTL SUAMICO
Business Response
Glenn, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Had steering sensor to be replaced . Only 1 hr. Took over 4 hrs. Had to leave vehicle there. Couldn't get shuttle. I added oil change service but they didn't perform one
Scott C.
Green Bay
Business Response
Scott, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (844) 201-5453 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
45 minute wait for oil change and tire rotation and car wash. Just enough time for 2 cups of coffee and a cookie while checking out new vehicles
David T.
Hobart
Business Response
David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
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Confirmed Service Customer
Always a good experience, friendly and helpful staff
Gary V.
LTL SUAMICO
Business Response
Gary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
William, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I was a week early for my appointment, but was able to get in. Appreciate the service.
Glen V.
Bellevue
Business Response
Glen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Danny, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Business Response
John, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
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Business Response
Drew, we regret to hear that you had this experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
Experience was great, oil change was done quickly
Dawn B.
Green Bay
Business Response
Dawn, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Very pleased that we were kept informed on our repair progress!
Arden S.
GREEN BAY
Business Response
Arden, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
best service that i no,of would recommend to anybody
Leland E.
GREEN BAY
Business Response
Leland, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
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Business Response
James, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I brought my car that I bought from here a few months ago in to get the check engine light checked on. The service was quick and efficient. I didn't quite like the diagnostic video, mostly because it kept buffering, making it really hard to watch.
Rosaela C.
Green Bay
Business Response
Rosaela, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. All Star Customer Care reviews@allstarautomotive.com
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Business Response
Corey, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Experience was fantastic, fast and also great quality work
Tyler K.
DE PERE
Business Response
Tyler, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Great people to work with, answer my questions I had, definitely will keep going back for service.
James P.
Ashwaubenon
Business Response
James, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Wayne, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The service center and body shop are both fantastic and I would recommend them every time. Unfortunately, due to a poor sales experience I'll never purchase a another vehicle from them.
Chad J.
GREEN BAY
Business Response
Chad, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (844) 201-5453.
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Business Response
Stephen, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!